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Accessibility

Solagree, LLC

Effective Date: Pending legal approval | Last Updated: Pending legal approval

Our Commitment

Solagree, LLC is committed to ensuring that our website (solagree.com) and portal (portal.solagree.com) are accessible to people with disabilities. We strive to meet or exceed the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, as published by the World Wide Web Consortium (W3C).

We recognize that accessibility is an ongoing process. We are continuously working to improve the accessibility and usability of our digital properties.

Standards We Follow

Our accessibility efforts are guided by the following standards:

  • Web Content Accessibility Guidelines (WCAG) 2.1, Level AA
  • Section 508 of the Rehabilitation Act of 1973, as amended
  • Americans with Disabilities Act (ADA), Title III

These guidelines establish criteria across four principles: perceivable, operable, understandable, and robust (POUR).

Measures We Have Taken

To support accessibility, Solagree has implemented or is working toward:

Perceivable

  • Text alternatives for non-text content, including images and icons.
  • Captions and transcripts for video content, including partner briefing videos.
  • Sufficient color contrast between text and backgrounds throughout the Site and Portal.
  • Content that can be resized up to 200% without loss of content or functionality.

Operable

  • Full keyboard navigability throughout the Site and Portal.
  • Visible focus indicators for keyboard users.
  • No content that flashes more than three times per second.
  • Skip-to-main-content links on all pages.

Understandable

  • Clear, plain-language content written for a general audience.
  • Consistent navigation structure across all pages.
  • Form fields with descriptive labels and clear error messaging.

Robust

  • HTML that conforms to current W3C specifications.
  • Compatibility with current assistive technologies, including screen readers (NVDA, JAWS, VoiceOver).
  • Regular testing across major browsers and devices.

Known Limitations

Known limitations text: Pending legal approval. Solagree will update this section with approved known barriers or confirm that no known barriers are currently identified.

If you encounter a barrier not listed here, please contact us (see below).

Assistive Technology Support

Solagree.com and portal.solagree.com are designed to be compatible with the following assistive technologies:

  • Screen readers: NVDA (Windows), JAWS (Windows), VoiceOver (macOS and iOS), TalkBack (Android)
  • Keyboard-only navigation
  • Browser zoom and text resizing tools
  • High contrast and dark mode display settings

We recommend using the latest version of your browser and assistive technology for the best experience.

Alternative Access

If you are unable to access any part of the Solagree Site or Portal due to a disability, we are committed to providing an accessible alternative. Please contact us and we will work with you to deliver the information or complete the process through an accessible method.

For individuals who require accommodations to participate in the Solagree process itself (mediation, arbitration, or financial evaluation sessions), please notify us at the time of enrollment. We will work with the assigned professionals to make reasonable accommodations.

Feedback and Contact

We welcome feedback on the accessibility of our digital properties. If you experience an accessibility barrier, find a feature that is not working as expected, or have suggestions for improvement, please contact us:

Email: contact@solagree.com

Website: www.solagree.com/contact

We aim to respond to accessibility-related inquiries within five (5) business days.

Third-Party Content

Some content on our Site is provided by third parties (including embedded video players, intake forms, and partner tools). While we request that third-party providers meet accessibility standards, we cannot guarantee the accessibility of all third-party content. If you encounter an inaccessible third-party feature, please let us know so we can seek an accessible alternative.

Enforcement

If you are not satisfied with our response to an accessibility concern, you may contact:

Updates to This Statement

This Accessibility Statement is reviewed and updated periodically. We will update it to reflect changes to our digital properties, corrections of identified barriers, or changes in applicable standards.